These General Terms and Conditions form part of the rental agreement between Žele & Co, družinsko podjetje d.o.o. (the Landlord) and the guest (the Tenant), confirmed by an advance payment.

Introduction

In Ukanc, at Ukanc 15, Žele & Co, družinsko podjetje d.o.o. (the Landlord) leases a holiday home. This website is for the presentation and booking of stays in the holiday home.

General Provisions

The general provisions for renting and using the holiday home apply together with the house rules below. The Tenant accepts them when submitting a reservation or application for the use of the holiday home, in verbal, written or electronic form. The Landlord reserves the right to amend the conditions without prior notice and undertakes to publish current conditions on this website. The Landlord assumes no responsibility for valuables or money in the holiday home, nor for vehicles in the car park. The Tenant undertakes to compensate the Landlord for any damage caused.

Fire Safety

Fire safety regulations and emergency exit signs are displayed in the holiday home. Please familiarise yourself with the location of the fire alarm and extinguishers. The use of heating and cooking appliances in the bedrooms is not permitted, and smoking inside the holiday home is strictly prohibited. In the event of a fire caused by negligence or vandalism, the person responsible covers the costs of the fire brigade's intervention, forfeits their security deposit, and must pay for all resulting damage.

Booking & Registration

You may reserve a date or submit an application via this website. Please let us know of any additional requests before confirming your reservation. The Tenant is obliged to pay the tourist tax. All prices are in Euros; VAT is not charged, as the Landlord is not VAT registered.

Booking Conditions

Upon written confirmation of the reservation, a transfer of 90% of the total stay amount is required. The reservation is guaranteed once the advance payment and written confirmation are received. The remaining balance is due 30 days before arrival. The tourist tax and security deposit are also payable on arrival, according to the current price list. Registration of all guests is a legal requirement — an overnight stay by an unregistered, unpaid guest is not permitted.

Cancellations

Cancellations must be made in writing. Refunds follow this schedule:

  • 60 days or more before arrival: 100% refunded
  • Between 59 and 30 days before arrival: 50% refunded
  • 29 days or fewer before arrival, up to and including the day of arrival: no refund
  • Leaving early during a stay: no refund for the remaining nights

Payment Methods

Payment is accepted by bank transfer (SEPA) or credit card. The Landlord sends the invoice, in PDF, to the Tenant's email after check-in. Please check the invoice's accuracy promptly — objections raised later cannot be considered.

Other Instructions

  • Pets are welcome by prior arrangement — maximum one pet, of small to medium size, subject to a pet fee.
  • Smoking is not permitted in the holiday home.
  • Please use all appliances as instructed and care for the equipment as a good manager would — damage caused intentionally or through negligence must be reimbursed.
  • Report any plumbing, electrical or equipment faults to the manager immediately.
  • On departure, please wash the dishes, take out the rubbish, and clean the refrigerator.

The Landlord, manager and maintenance staff reserve the right to enter the holiday home for inspection or urgent maintenance.

Accommodation

Check-in is after 15:00 on the day of arrival; check-out is by 10:00, with a different time possible by prior arrangement with the manager. Keys are handed over at reception, or at another agreed location following a prior call to arrange arrival time. Losing a key costs €35. Guest registration requires an identity document (ID card, passport or driving licence) for every guest, with birth details for children. Only registered guests may stay; the Landlord may refuse entry or dismiss a Tenant if the group exceeds the number booked. A joint inspection of the holiday home takes place on departure.

Data Protection

The Landlord and manager protect all guest data in accordance with the Personal Data Protection Act and the GDPR. We do not forward your contact and personal data to unauthorised third parties, and you can unsubscribe from any communication at any time.

The following personal data may be requested from tenants before, during or after a stay: name and surname, date of birth, address, citizenship, ID/passport number, contact details, and arrival/departure dates. The same applies to accompanying guests. This data is used for reservations, payments, and the legally required reporting of guest registration to the police and AJPES, and — where legally required — may be shared with third parties specified by Slovenian legislation.

Collection & Processing of Personal Data

We collect and process your personal data to: accept reservations (via our booking system, Bentral); maintain the guestbook required by law; administer this website; fulfil our rental contract with you and communicate with you (our legitimate interest under Article 6(1)(f) GDPR); and, where you've agreed, to send you news and offers.

Retention

We keep personal data only as long as necessary for the purpose it was collected for — for data we're legally required to keep, for the period the law sets; for data kept on the basis of your consent, until you withdraw that consent.

Processors

Besides Žele & Co's own staff, data is also processed on our behalf by contractual processors — for example Bentral (our booking and availability system), our website's hosting and development providers, and accounting and legal services. Processors may only use your data within the limits we authorise and for the purposes set out here.

Your Rights

You may write to the Landlord's address to request access to, correction of, restriction of processing of, or deletion of your personal data, to object to processing, or to request data portability. You may withdraw consent at any time; this does not affect the lawfulness of processing carried out before the withdrawal. You have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec) if you believe your data is being processed unlawfully.

Copyright

All information, logos and photographs on this website belong to the Landlord and are protected by copyright or other intellectual property law, within the legally permitted framework.

Limitation of Liability

We aim to keep this website accurate and current, but its content is informative in nature; we don't guarantee completeness and aren't responsible for errors, occasional downtime, or resulting damage. We reserve the right to change, add to, or remove content at any time, for any reason, without prior notice.

Complaints & Damage

All claims and complaints must be raised during the stay — later claims won't be considered. Guests are responsible for damage caused by their fault, or by those they're responsible for, and should notify the manager of any disappearance or damage to fittings, furniture or equipment. Damage caused intentionally or through negligence must be settled in full.

Dispute Resolution

Should a dispute arise that we can't resolve amicably, the Local Court in Kranj has jurisdiction.

House Rules (Annex 1)

  • Guest registration on arrival requires an ID document for every person staying, plus birth details for children.
  • We accept guests on the basis of a previously paid reservation.
  • Smoking is prohibited in the holiday home — a deep-cleaning cost applies to anyone who smokes inside regardless.
  • Damaged or stolen items are charged at their value or repair cost, which may be deducted from the security deposit.
  • Please treat the contents of the holiday home as a good manager would.
  • Quiet hours run from 22:00 to 06:00.
  • The Landlord isn't responsible for money, jewellery, securities or other valuables kept by guests in the holiday home or in cars parked nearby.
  • Please hand any found items to the host, and switch off appliances and lights on departure.

We ask that you maintain order and cleanliness, don't disturb neighbours with noise, and use energy rationally. In the vicinity of the holiday home it is not permitted to: light open fires outside the designated area, let dogs off the leash, bring explosive or highly flammable substances, interfere with the land, carry out construction work, or deposit bulky waste. The manager may inspect occupancy without prior notice, and guests who disregard public order after a warning will be asked to leave.

We wish you a pleasant stay!

These terms are valid from 01.04.2026.
Personal data controller: Žele & Co, družinsko podjetje, d.o.o. — Registration No. 8833486000, Tax No. 22228659.
Telephone: +386 82 880 324 · Email: [email protected]